Help us help you
How often have you sent an email to a company, and haven't received a reply. Or, perhaps one so late that the response was no longer helpful to you.
At 4WD1, we are committed to responding to your email, promptly, thoroughly and professionally. To help us serve you better, please follow the guidelines below.
Please also consider the same preparation for phone or fax, and thanks for contacting us.
Please include your full name and the geographic region of where you live.
ie: (John Rogers. St Marys, NSW, Australia)
Please be specific about your enquiry. If we get an email like;
"Wanna lift an FJ40. What have you got? Joe"
It's pretty difficult to get an efficient transaction going or to distinguish your email from someone just filling in time on the net.
If your email is suspension-related:
Probably the best way to convey exactly what you want is to ask yourself, and tell us.
Why you want to change, or modify, the suspension you already have.
Please include:
The full name and year model of your vehicle.
Your vehicle's setup (load-bearing accessories fitted ie: steel bar, winch, rear step bar, extra fuel tanks etc, or if other suspension systems have been fitted.)
Your usage or intended usage. (ie: Mainly around town and unladen, or plus 2 big trips per year. Heavy tool cartage 5 days a week. Towing, ball weight of 80kgs etc.)
Your personal expectations of the way you feel the suspension solution should perform. ie "ride quality is first priority......"
Following our email guidelines takes extra time and effort. We appreciate this, and hope that you feel the response to your email is of equal quality.
From time to time we will also ask you to phone us, where it is simply more appropriate to discuss an application verbally.
Our link to email is below. Feel free to phone or fax us, or drop into our warehouse if nearby. |
